Spa – Terms & Conditions
Last updated: 1st July 2025
1. Introduction
Welcometo our in-house treatment spa. By booking a treatment or using our facilities, you agree to comply with the following Terms & Conditions. The Spa is operated by Away Resorts. These terms are governed by the laws of England,
Scotland and Wales.
2. Booking & Payment
- All spa treatments must be paid in full at the time of booking.
- Bookings can be made online, by phone, or in person and are subject to availability.
3. Cancellations & No-Show Policy
- Cancellations made with less than 48 hours’ notice will not be refunded.
- Failure to attend a scheduled appointment (“no-show”) will result in the full treatment fee being charged.
- Refunds are not given for late arrivals or missed portions of your treatment.
4. Age Policy
- Spa treatments and facility access are available only to guests aged 16 years and over.
- We reserve the right to request proof of age when necessary.
5. Health & Safety
- All guests must complete a confidential consultation form before treatment.
- You must inform us of any relevant medical conditions, allergies, medications, or if you are pregnant.
· If you are currently undergoing cancer treatment or have a history of cancer, please let us know at the time of booking. Some treatments may need to be modified or adapted to ensure your safety and comfort.
· In some cases, we may require a letter of consent from your GP or oncologist before proceeding with certain therapies.
· Our therapists are trained to offer gentle, supportive services for clients recovering from illness, and your wellbeing is
our priority.
· We reserve the right to decline or modify treatments if we believe they could pose a health risk.
6. Pregnancy & Maternity Treatments
- Certain treatments are not suitable during pregnancy, particularly in the first trimester (0–12 weeks). Please notify us at the time of booking if you are pregnant.
- We offer a selection of treatments that are specially adapted and safe for pregnancy, which are available only after the first trimester.
- Spa access such as saunas, steam rooms, hot tubs, and hydrotherapy areas is not recommended during pregnancy. Use of these facilities is at your own discretion and risk.
- Some of our therapists are trained to support expectant mothers, and we are committed to always ensuring your comfort and safety.
7. Arrival & Late Policy
- Please arrive at least 15 minutes before your scheduled appointment.
- Late arrivals may result in reduced treatment time without adjustment to price.
8. Spa Etiquette
To maintain a peaceful environment, guests are kindly asked to:
- Keep voice volume low and mobile phones on silent.
- Wear appropriate swimwear or spa attire in communal areas.
- Avoid photography or filming in treatment rooms and wet areas.
- Treat staff and other guests with courtesy and respect.
9. Right to Refuse Service
We reserve the right to refuse treatment or facility access if a guest:
- Is under the influence of alcohol or drugs,
- Behaves in a threatening, abusive, or inappropriate manner,
- Fails to disclose relevant medical information.
10. Liability
- The spa will not be liable for any injury, loss, or damage suffered by guests.
- We are not responsible for loss of personal belongings.
- Nothing in these terms limits your legal rights under the Consumer Rights Act 2015.
11. Privacy & Data Protection
- We collect your personal and health information to ensure safe delivery of treatments.
- Your data is processed in accordance with the UK GDPR and our Privacy Policy.
- We do not share personal data with third parties except where legally required.
12. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time. The latest version will be available at reception and on our website.